How plus774 Protects You
These six highlights summarise plus774's core data protection commitments. They do not replace the full Privacy Policy text — please read all sections below for the complete picture.
Data Privacy Act Compliance
plus774 fully complies with Republic Act No. 10173 — the Data Privacy Act of 2012 — and its implementing rules and regulations. Your personal data is collected and processed only on lawful bases, with your rights as a data subject protected at every step.
256-bit SSL Encryption
All data transmitted between your device and the plus774 platform is protected by industry-standard 256-bit SSL/TLS encryption. Your login credentials, financial details, and personal information are never sent over unencrypted connections.
No Unauthorised Third-Party Sharing
plus774 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with regulated service providers necessary for platform operations and with authorities as required by PAGCOR compliance obligations.
Your Data Subject Rights
Under the Data Privacy Act of 2012, you hold the right to access, correct, erase, object to processing, and port your personal data held by plus774. You can exercise these rights at any time by contacting our Data Protection Officer.
Data Retention Limits
plus774 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law. Account data is retained for a minimum of five years following account closure for regulatory compliance purposes.
Marketing Opt-Out Anytime
plus774 will only send you promotional communications if you have given explicit consent during registration or at a later point. You may withdraw your marketing consent and opt out of all promotional messages at any time through your account settings or by contacting our support team.
1. Introduction
plus774 is committed to protecting the privacy and security of all personal data entrusted to us by our players. As a PAGCOR-licensed online gaming platform serving Filipino players across Luzon, Visayas, and Mindanao — from Manila and Makati to Cebu, Davao, and Quezon City — we understand that responsible data stewardship is as important as responsible gaming.
This Privacy Policy applies to all personal data collected through your use of the plus774 website, mobile web platform, customer support channels, and any other service or feature offered under the plus774.net domain. By registering an account or using the plus774 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read in conjunction with the plus774 Terms & Conditions and the plus774 Responsible Gaming Policy, both of which form part of the overall agreement between you and plus774.
2. Data Controller
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules, plus774 acts as the Personal Information Controller (PIC) in respect of the personal data collected through the plus774 platform. This means plus774 determines the purposes and means by which your personal data is processed.
plus774 has appointed a designated Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection laws and for handling data subject requests. Contact details for the plus774 DPO are set out in Section 15 of this Policy.
3. Personal Data We Collect
plus774 collects the following categories of personal data from players and platform users:
3.1 Registration and Identity Data
- Full legal name as it appears on your government-issued identification.
- Date of birth (collected and verified to enforce the 21+ age requirement).
- Residential address, including barangay, city/municipality, province, and postal code.
- Valid email address used as your primary account contact.
- Philippine mobile number for account verification and security notifications.
- Username and encrypted password created during account registration.
3.2 Identity Verification (KYC) Data
- Copies of government-issued photo identification (e.g., Philippine National ID, passport, SSS ID, UMID, or driver's license).
- Proof of address documents (e.g., utility bills, barangay clearance, or bank statement not older than three months).
- Selfie or facial biometric data collected for liveness verification purposes, where applicable.
- Source of funds documentation, where required for enhanced due diligence on higher-value accounts.
3.3 Financial and Transaction Data
- Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references.
- GCash account numbers, PayMaya account references, BPI/BDO/Metrobank account details (stored in tokenised or masked form).
- Account wallet balance history and bonus credit records.
- Wagering history, game session data, and bet records.
3.4 Technical and Usage Data
- IP address and approximate geographic location derived from IP at the time of access.
- Device type, operating system, browser type and version.
- Session login and logout timestamps, session duration, and platform activity logs.
- Pages visited, features accessed, and interaction patterns on the plus774 platform.
- Cookie identifiers and similar tracking technology data (see Section 8).
3.5 Communications Data
- Records of your correspondence with plus774 customer support via live chat or email.
- Feedback, survey responses, and complaint records submitted through the platform.
- Responsible gaming self-assessment responses and tool activation records.
4. How We Collect Your Data
plus774 collects personal data through the following means:
- Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or responding to surveys.
- Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar technologies when you access and use the plus774 platform.
- Third-party KYC providers: Identity verification data may be cross-referenced against Philippine government databases and third-party KYC service providers to validate the accuracy of submitted documents.
- Payment processors: Transaction confirmation data received from GCash, PayMaya, and banking partners when you initiate deposits or withdrawals through your plus774 account.
- Fraud and compliance screening: Risk-related data from fraud prevention partners and anti-money laundering (AML) screening services used to fulfil plus774's regulatory obligations.
5. Legal Bases for Processing
plus774 processes your personal data on one or more of the following lawful bases as recognised under the Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract to which you are a party |
| KYC identity verification | Legal obligation (PAGCOR KYC requirements, AML regulations) |
| Processing deposits and withdrawals | Performance of a contract; legal obligation |
| Fraud prevention and security monitoring | Legitimate interests; legal obligation |
| Responsible gaming tools and self-exclusion | Legal obligation; vital interests of the data subject |
| Regulatory reporting to PAGCOR | Legal obligation (PAGCOR licensing conditions) |
| Promotional communications | Consent (freely given, specific, informed) |
| Platform analytics and improvement | Legitimate interests |
| Customer support | Performance of a contract; legitimate interests |
6. How We Use Your Personal Data
plus774 uses the personal data collected for the following specific purposes:
- To create, verify, manage, and secure your plus774 player account.
- To process deposits and withdrawals through your chosen Philippine payment method (GCash, PayMaya, BPI, BDO, Metrobank, or 7-Eleven).
- To fulfil PAGCOR-mandated KYC and AML compliance requirements, including identity verification and transaction monitoring.
- To provide, personalise, and improve the plus774 gaming experience, including game recommendations and promotions tailored to your activity.
- To administer bonuses, promotions, loyalty rewards, and cashback offers in accordance with their specific terms.
- To operate responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion.
- To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited activities.
- To respond to your queries, complaints, and support requests submitted through live chat or email.
- To send you account-related communications including transaction receipts, security alerts, and policy update notifications.
- To send promotional communications about plus774 offers, new games, and platform updates — only where you have given explicit consent.
- To conduct internal analytics and reporting to improve platform performance, security, and user experience.
- To comply with all applicable Philippine laws, regulations, court orders, and regulatory directives.
7. Sharing Your Personal Data
plus774 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where strictly necessary and on a lawful basis:
7.1 Regulated Service Providers
plus774 engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud prevention and AML screening services, customer support platform providers, and cloud infrastructure providers. All such providers are contractually required to process data only in accordance with plus774's instructions and applicable data protection law.
7.2 Regulatory and Law Enforcement Authorities
plus774 is required to share certain data with PAGCOR as a condition of our operating license, including player transaction data, KYC records, and suspicious transaction reports. plus774 will also disclose personal data to law enforcement agencies, courts, or government bodies in the Philippines where required by law, regulation, or valid legal process.
7.3 Game Content Providers
Third-party game studios and content providers whose games are available on plus774 may receive limited gameplay and session data necessary for the technical operation of their games, including bet history and session identifiers. These providers are not permitted to use such data for any independent purpose beyond game delivery.
7.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of plus774's business assets, personal data held by plus774 may be transferred to the successor entity, subject to the same level of data protection obligations imposed by this Privacy Policy and applicable Philippine law. Affected players will be notified prior to any such transfer where required by law.
8. Cookies & Tracking Technologies
plus774 uses cookies and similar tracking technologies on the plus774.net platform to deliver core functionality, enhance your experience, and support security and analytics operations. The following types of cookies are used:
- Strictly Necessary Cookies: Essential for platform operation, including maintaining your login session, account security tokens, and language preferences. These cannot be disabled without affecting core platform functionality.
- Functional Cookies: Remember your preferences and settings to personalise your experience, such as your preferred game categories or responsible gaming limit configurations.
- Analytics Cookies: Collect aggregated, anonymised data about how players use the plus774 platform, enabling us to improve performance, identify technical issues, and enhance the user experience.
- Security Cookies: Support fraud detection and account security functions, including identifying unusual login patterns or suspicious session behaviour.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using plus774, but may affect certain personalisation features. For full details on cookies used by the platform, refer to the cookie settings panel accessible via the plus774 platform footer.
9. Data Security
plus774 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
- Encryption of sensitive data at rest, including financial account details and identity documents.
- Role-based access controls limiting internal access to personal data to authorised personnel only.
- Regular security audits, penetration testing, and vulnerability assessments of the plus774 platform infrastructure.
- Multi-factor authentication (MFA) for internal staff accessing systems that process personal data.
- Mandatory data protection training for all plus774 staff handling personal information.
- Incident response procedures including data breach notification protocols consistent with NPC reporting requirements.
Despite these measures, no online platform can guarantee absolute security. You play an important role in protecting your own data by keeping your plus774 login credentials confidential and notifying us immediately at [email protected] if you suspect unauthorised access to your account.
10. Data Retention
plus774 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and PAGCOR regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | PAGCOR regulatory requirement |
| KYC identity documents | Duration of account + 5 years post-closure | AML/PAGCOR compliance |
| Financial transaction records | 5 years from transaction date | AMLA obligations, tax law |
| Customer support records | 3 years from last interaction | Legitimate interests, dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of consent under DPA 2012 |
| Technical/server logs | Up to 12 months | Security and fraud detection |
| Self-exclusion records | Duration of exclusion + 5 years | PAGCOR responsible gaming obligations |
Once the applicable retention period has expired, personal data is securely deleted or anonymised in accordance with plus774's data disposal procedures, unless a longer retention period is required by law or a pending legal or regulatory proceeding.
11. Your Data Subject Rights
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by plus774:
- Right to be Informed: You have the right to be informed of how your personal data is being collected and processed, which this Privacy Policy fulfils.
- Right of Access: You may request a copy of the personal data plus774 holds about you, along with information about how it is being processed.
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your plus774 account. Basic details can be updated directly through your account profile settings.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to plus774's legal and regulatory retention obligations.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. Objection to marketing is actioned immediately; other objections are assessed on a case-by-case basis.
- Right to Data Portability: You may request that plus774 provide your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
- Right to File a Complaint: If you believe plus774 has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact the plus774 Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request". plus774 will respond to all verifiable requests within 15 business days of receipt. We may ask you to verify your identity before processing your request.
12. Children and Minors
The plus774 platform is strictly intended for adults who are 21 years of age or older, in accordance with PAGCOR's minimum age requirements for online gaming in the Philippines. plus774 does not knowingly collect personal data from individuals under the age of 21.
If plus774 discovers or is notified that personal data has been collected from a person under 21, the relevant account will be immediately suspended and all associated personal data will be deleted in accordance with our data disposal procedures. Any funds held in such an account will be dealt with in accordance with PAGCOR's applicable regulatory guidance.
13. International Data Transfers
plus774 primarily stores and processes personal data within the Republic of the Philippines. However, certain service providers engaged by plus774 — including cloud infrastructure providers and third-party game studios — may process data in server facilities located outside the Philippines.
Where personal data is transferred outside the Philippines, plus774 ensures that appropriate safeguards are in place to protect your data to a standard consistent with the Data Privacy Act of 2012 and NPC guidelines. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or reliance on the adequacy of the recipient country's data protection framework as determined by the NPC.
plus774 does not transfer personal data internationally for marketing profiling or commercial third-party purposes. International transfers are limited to what is strictly necessary for the technical delivery of the plus774 platform and its regulatory compliance obligations.
14. Amendments to This Policy
plus774 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, platform operations, or data processing practices. When material changes are made, plus774 will notify registered players via email and through a prominent notice on the plus774 platform at least 14 days before the amended policy takes effect.
The "Effective Date" at the top of this Privacy Policy indicates when the current version came into force. Non-material amendments — such as typographical corrections or clarifications that do not alter the substance of the policy — may be made without prior notice and will take effect upon publication.
Your continued use of the plus774 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you must discontinue your use of plus774 and may request account closure in accordance with the Terms & Conditions.
15. Contact Us & Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by plus774, please contact our Data Protection Officer through any of the following channels:
- Email (DPO): [email protected] — use subject line "Data Privacy Inquiry" or "Data Subject Rights Request".
- Live Chat: Available 24/7 in English and Filipino through the plus774 platform — ask to be connected to the Data Protection team.
- Response Time: plus774 aims to acknowledge all data privacy inquiries within 3 business days and to provide a full response within 15 business days.
Your Data is Safe at plus774
We built plus774 for Filipino players who deserve transparency and respect — both in gaming and in how their personal data is handled. Join millions of players across the Philippines who trust plus774 every day.
For players 21 years and above only. Please play responsibly. Responsible Gaming